If you're considering working with us, you should know exactly what to expect—how we quote, how we onboard, how we keep you in the loop, and how we stay accountable after the work begins. No predatory sales tactics. No hidden details in the fine print. Just a clear look at how we actually operate.
Every great partnership starts with a conversation… or maybe several. In this first step, we’ll explore your unique needs, goals, and challenges while giving you the chance to get to know us, too. Through our initial walkthrough and follow-up discussions, we’ll gather those critical foundational details needed to craft the right solution—and we only move forward if we both agree it’s the perfect fit.
Your Custom Solution
Step 2: Scope of Works
Next, we create a detailed Scope of Works. This document outlines exactly what we’ll deliver—cleaning schedules, specific tasks, staffing, and the outcomes you can expect. It’s designed to eliminate ambiguity, giving you a comprehensive plan that ensures alignment and sets clear expectations for everyone involved.
Finalize the Details
Step 3: Tailored Proposal + Quote
Using the insights from our walkthrough and our Scope of Works, we create a tailored proposal that lays out exactly what you can expect. In addition to your Scope of Works, it includes a cover letter, a transparent and detailed pricing quote, as well as a plan to address your specific needs and challenges. It’s a clear roadmap designed to give you confidence before we move forward to contract signing and onboarding as a new In-Tec partner.
Trust + Accountability
Step 4: Your Contract with In-Tec
With the Scope of Works and proposal finalised, we formalise the partnership with a straightforward contract. This document is built to protect your interests and outlines every detail we’ve agreed on, so there’s no room for confusion. It’s about giving you confidence and trust in the process, so everything is clear before we move forward.
Setting You Up for Success
Step 5: Onboarding with In-Tec
Once the contract is signed, we begin onboarding. This includes a second walkthrough to finalise site-specific details, setting up equipment and materials, and assigning the right cleaning team. We also provide tailored training for the cleaners, so they’re fully prepared to deliver from day one. By the time we begin, your site will be ready to go.
Delivering Excellence
Step 6: Implementation + Ongoing Support
Once operations begin, we stay actively involved to keep your site running smoothly. Regular audits, quality checks, and proactive communication help us address any issues before they become problems. This step ensures your site stays clean, compliant, and fully operational while we handle the day-to-day management for you.
What We Promise, We Deliver
These are the commitments you can count on from us—clear communication, reliable service, and a partner who puts your business first. Here’s everything you can expect when we work together.
Accountability Always
Your commercial cleaner should care about your satisfaction as much as you do. They should want your feedback. Not just when it’s good, but also especially when it’s not.
When a cleaning company avoids formal agreements, they’re shielding themselves from accountability—and you’re left exposed to unreliable service and costly problems.
At In-Tec, we’ve built our business on six core promises we keep to our clients. These aren’t just words on a website. They’re commitments we live by every single day.
This Brisbane car dealership has a main dealership that includes two large buildings (as well as several small site buildings), two off-site service centres, and a second large used car dealership. At first, their team was sceptical about whether investing more in cleaning would really make a difference. But by the end of the first year, they could see the impact:
11% productivity gain
$660,000.00 productivity gain
$120,000.00 increase in cleaning cost
$480,000.00 net return to the client.
Whilst these numbers are impressive, let's talk about the story behind them, as their story (and their concerns) may be a familiar to some of you.
"You deserve better—better communication, better results, and a partner who actually delivers. We start by understanding exactly what you need and where things stand today, then we create a clear plan that sets you up for success. No fluff, no surprises—just honest communication and a focus on what matters most to you. It’s about giving you the confidence that your space is clean, compliant, and operational at all times, with a partner who’s there every step of the way."
Paul Schokker Co-founder, Managing Partner In-Tec Commercial Cleaning
