The Promises We Make (+ Keep) to You at In-Tec Commercial Cleaning

January 15th, 2025 | 8 min. read

As a business owner myself, I know how frustrating it can be when a supposed "trusted" strategic partner turns out to be anything but. And when your commercial cleaner is the one letting you down, the consequences can be costly:

When your cleaners show up late (or not at all), you pay the price in unclean workspaces, decreased staff morale, and a diminished brand reputation with customers.
When you're constantly having to play the role of babysitter with your cleaners, you pay the price in wasted time, lost focus, and squandered resources.
When you realize you cannot trust the promises your cleaners make, you pay the price in reduced confidence and increased risk exposure,

Before my wife, Anne, and I founded In-Tec Commercial Cleaning over 30 years ago, I started in this industry as a cleaner, scrubbing toilets and mopping floors. I’ve seen firsthand how broken this industry can be. But it doesn’t have to be. We believe there’s a better way—a way that prioritises honesty, accountability, and treating people with respect.

🔎 Case Study: Car Dealership Achieves $480,000 ROI, 11% Productivity Gain with In-Tec

Accountability is what separates the good from the bad. It’s the difference between a company that’s just there to tick a box and one that takes ownership of every detail. If something goes wrong, I don’t want excuses, and I won’t make any. I want action. Our clients shouldn’t have to micromanage us to get the job done, and they definitely shouldn’t have to chase us if something’s not right.

At In-Tec, we’ve built our business on six core promises. These aren’t just words on a website. They’re commitments we live by every single day. Whether it’s keeping your space compliant, being there when you need us, or treating our team fairly so they’re motivated to do their best work, we don’t cut corners—ever. And if something’s not right, we’ll fix it—no excuses, no delays. Because at the heart of it, I believe you should never have to chase your cleaning company to do their job.

Promise #1: Ownership Mentality

When you hire a commercial cleaner, you shouldn’t have to nag them to get them to care about the quality of service they're delivering (or not delivering). You’ve got better things to do than chasing someone down to fix what they missed or wondering if the job was even done at all. That's why we treat your business as if it was our own.

We don’t just follow a checklist—we take the time to become fluent in your organisational needs, and understand what cleaning standards and outcomes matters most to you. We treat your space with care and respect, ensuring it’s not just clean but maintained to a standard that reflects your business. And when something isn’t right, we don’t hide from it. We own it, fix it, and make sure it doesn’t happen again.

Even if we weren't the root cause of the problem.

For instance, if we sat down with you and you told us that your previous cleaners had completely neglected a high-traffic area of your office, we’d make that area a priority. We’d make sure it’s cleaned thoroughly and built into our regular routine. That’s what ownership looks like—treating your space like we would our own, so you never have to worry about it again.

Promise #2: Uncompromising Honesty

Honesty shouldn’t be the rarity it is in business, it should be the standard. That's why we’ll always tell you the truth, even when it’s not convenient. It’s not just about earning your trust—it’s about respecting your time, your team, and your goals. Whether it’s a realistic timeline, a fair price, or a straightforward answer to your questions, we don’t sugarcoat, overpromise, or hide behind vague commitments.

With us, you’ll always know exactly where you stand. And we believe that by keeping things clear and honest, we build relationships that last. That starts with being upfront about what we can and can’t do, setting clear expectations, and then delivering on them. If something changes, you’ll hear it from us first. If there’s an issue, we’ll be the ones to tell you—and we’ll already have a plan to make it right.

For instance, if you've ever found yourself chasing after your cleaning partner to clarify unexpected fees on invoices or to get basic questions answered, I'm here to tell you that you deserve more. When you work with us, we make sure everything is laid out clearly from day one—what’s included, what’s not, and how we handle anything unexpected. That way, there’s no confusion, no surprises, and no extra headaches for you.

Promise #3: We're Here When You Need Us

Emergencies don’t care about business hours, and neither do we. When you need us, we’ll be there—no excuses, no delays. Whether it’s late at night, early in the morning, or right before a critical deadline, we know problems rarely happen when it’s convenient. That’s why you can count on us to show up when it matters most, not just when it’s easy for us.

Being available isn’t just about answering the phone—it’s about responding with action. If there’s a problem, we’ll address it right away. If you need extra support, we’ll work with you to find a solution. We don’t leave you chasing us or wondering when—or if—we’re going to get back to you.

Whether you're struggling with a last-minute issue or a one-off request, we treat it as a priority, because that’s what you deserve. At the end of the day, being here when you need us isn’t just part of our service—it’s part of who we are. We’re not just a cleaning company; we’re a partner you can trust to be there, whenever and however you need us.

Promise #4: High Standards, Every Time

Clean isn’t a checklist of tasks to be completed; it’s a commitment. With decades of expertise, we set the bar for what exceptional cleaning should look like, delivering results that keep you compliant, safe, and presentable.

For us, “good enough” doesn’t cut it, and we don’t believe in doing the bare minimum. Every space we clean reflects your business and ours, and we take that responsibility seriously. Whether it’s a high-traffic office, a manufacturing facility, or a breakroom your team uses daily, we deliver the same consistent standard every single time.

That means we don’t rush through the job or let anything slide. If something needs extra attention, we handle it. If there’s a way to improve, we act on it. And if we ever see an opportunity to raise the bar, we make it happen—because that’s what real high standards look like.

When you partner with us, you can trust that your space will always meet or exceed expectations. Not just clean on the surface, but cleaned to a standard you can see and feel. That’s our commitment to you.

Promise #5: Ethics Without Compromise

How we treat our team and how we serve you—it all comes down to ethics. We don’t cut corners, we don’t chase shortcuts, and we don’t operate any other way but fairly. Fair pay, respect, and doing the right thing guide everything we do. Because at the end of the day, if you can’t do the right thing, what’s the point of being in business?

Throughout my time in this industry, and I’ve seen it all. Companies that underpay their workers, hide behind vague promises, and cut corners at every turn. That’s not who we are. At In-Tec, we make sure our team is treated fairly, because a happy, motivated team delivers better outcomes for you. It’s not rocket science—it’s just doing things the right way.

This isn’t just about what happens behind the scenes—it’s about being honest with you, too. We’re upfront about what we can and can’t do, and we don’t hide behind excuses. If something needs to be fixed, we fix it. No dodging, no passing the buck, no shortcuts.

This is the backbone of how we operate. Whether it’s taking care of our team or standing by our commitments to you, doing the right thing is non-negotiable. That’s how we’ve earned trust from our clients for over three decades, and it’s how we’ll keep earning it every day.

Promise #6: Industry Expertise, Community Roots

As a family-owned Brisbane business, we’ve built our reputation by understanding the unique needs of local businesses and delivering a level of service that reflects that.

We know the ins and outs of this community—its people, its standards, and the expectations of organisations like yours. Whether you’re running a high-traffic office, a compliance-driven food manufacturing facility, or anything in between, we’ve seen it, and we know how to deliver.

But expertise isn’t just about time served; it’s about constantly learning and improving. Over the years, we’ve adapted to changes in the industry, invested in better tools and training, and refined our processes to make sure we’re always ahead of the curve.

When you work with In-Tec, you’re not just getting a cleaning company—you’re getting a partner who understands what it takes to keep your space running smoothly. We take pride in being a trusted local expert, and we bring that expertise to everything we do.

Promises Are Easy, Trust Is Earned

I know that I'm another bloke telling you, "Trust me, we're not like those other guys." And if you’ve been let down before, we get that it’s hard to trust someone saying, “This time will be different.” Promises are easy to make—but trust? That’s earned over time.

That’s why we encourage you to ask the right questions. Whether you’re evaluating us or someone else, taking the time to dig deeper will help you figure out who’s really going to deliver on what they say. Because at the end of the day, you deserve a partner who will stand by their word—and you’ll know who that is by the answers they give.

Here are three questions you should ask every potential commercial cleaning partner:

When things don’t go as planned, what’s your process for making it right? Accountability matters. Look for a clear and honest response about how they take ownership of mistakes and follow through.
How do you make sure your team consistently delivers high standards? Consistency isn’t a coincidence—it’s the result of systems, training, and accountability. Ask them how they guarantee quality.
How do you treat your cleaners? The way a company treats their team tells you everything about how seriously they take their work. Fair pay, proper training, and respect for their people mean better outcomes for you.

These questions are simple but powerful, and the answers will tell you everything you need to know. Whether you choose us or someone else, we hope they lead you to the right cleaning partner—one who makes your life easier and earns your trust the way it should be earned.

If you're interested in learning more on how to choose the correct commercial cleaning partner for your organisation, you can download our guide, 10 Questions to Ask Before Hiring a Commercial Cleaning Company. Or you can contact us at any time with your questions, or to start a conversation about how we may be of service to you.